Drama in the DR: Lessons from a Series of Unfortunate Events

Before my recent trip to the Dominican Republic, I was warned by a number of colleagues, relatives and friends (including one who’s Dominican) that I should be careful. Not just “don’t drink the water” careful, but “wear no jewelry, don’t make eye contact and don’t even think about going outside at night” careful. The good news: I survived my trip safe and sound. But with so many dire warnings, I didn’t stop to consider some of the more practical (and less dangerous) issues I might encounter.

Rental Car Runaround

Scenario: Even though I’d reserved a rental car ahead of time for pickup at the airport, it still took an hour for the paperwork to go through — and I was the only customer.

Lesson: Because of differences in languages and processing methods, you should always leave extra time for things like this, especially in places with a slower pace of life.

Scenario: After the first time I stopped to refuel, the car wouldn’t start. I called the rental agency, who told me that the vehicle’s keyless entry safety feature was prohibiting the engine from turning over. I clicked a few buttons, and the car started right up.

Lesson: Ask if there’s anything specific you should know about the car before you leave the rental agency. Ask also for a phone number where you can reach someone if you have problems (and keep a phrasebook handy in case the person on the other end doesn’t speak your language).

Scenario: On the day I flew home, I tried to return the rental car an hour earlier than scheduled — but nobody was at the desk. I waited 20 minutes before calling the customer service number again. I was told that because I was an hour early, nobody would be there to take the key. I was instructed to hide it behind the computer at the rental counter.

Lesson: In other countries, not all businesses are open during what we would consider “normal” operating hours. This is especially true in locations that don’t see many tourists. Treat rental car reservations like doctor’s appointments: show up only at the times you specify for rental and return.

GPS Guffaw

Scenario: While driving from the airport to my hotel, the GPS in my rental car kept screaming at me to “turn right” when no right turns were present, leaving me lost in Santo Domingo for two hours. I called my hotel’s front desk, and they were able to get me on the right path.

Lesson: Don’t rely entirely on technology when traveling. If possible, find and print directions to take with you in case your cell phone or GPS gets lost, breaks or dies along the way. And carry the phone number of someone at your destination in case you find yourself in a pinch.

3 Cs: Credit Cards, Currency and Cell Phones

Scenario: My credit card was denied when I tried to purchase snacks. I paid with cash and promptly called the company to discuss the problem. (I always call to alert my bank and my credit card company before traveling to avoid having my cards blocked when I need them most.) I was told that some card companies won’t allow transactions in certain locations if they’re considered “high-risk.”

Lesson: Sure, you know to tell your card company that you’ll be globetrotting, but it’s also a good idea to bone up on its policies regarding the specific places you’re visiting. Keep the company’s phone number handy and carry cash as a backup.

Scenario: On my last day, I made a wrong turn on the way to the airport. (Thanks again, GPS.) I found myself at a pesos-only tollbooth (having purposefully gotten rid of my remaining pesos immediately prior) and conjured up my high-school Spanish to ask if they’d accept U.S. dollars. When two heavily armed police came out of the booth, I took that as a firm “no.” But one officer did offer me 500 pesos — enough for the toll — in exchange for a $20 bill. He made a $10 profit on the deal, but you don’t refuse a man with a machine gun when he stands in the way of your flight back to civilization.

Lesson: Always carry enough local currency to get you through end of your trip. Airports usually offer exchange services, so don’t worry about having too much leftover cash.

Scenario: Although I added international texting and data coverage to my cell phone plan before embarking on this adventure, I turned down the international calling plan since I didn’t think I’d use it. But with all my hapless calls to the hotel, car rental agency and credit card company, I used quite a few minutes. At $2.95 a pop, I’m now facing a pretty nasty bill.

Lesson: Always, always say yes to a calling plan. If you run into trouble, phone calls are almost always your best means of finding help. Keep in mind, too, that if you’re traveling abroad, your phone will be roaming the second it connects to a network, even if you don’t make any calls. Because service can be spotty in some locations, ask your carrier about availability and consider purchasing a prepaid phone when you arrive at your destination.

–written by Ashley Kosciolek