U.S. Carriers Fare Badly in Latest Global Airline Survey

At this week’s Paris Air Show, airline-rating service Skytrax announced the results of its 2017 World Airline Survey, rating more than 200 of the world’s airlines from best to worst. The rankings were based on responses to 19.9 million customer surveys.

Skytrax boasts that it uses sophisticated data-weighting algorithms to compensate for different sample sizes, and has fraud-detection mechanisms in place to maintain the results’ legitimacy. And the research is not funded by any of the ranked companies.

Still, although the survey is clearly more rigorous than most, there are questions about its methodology. It’s not clear, for example, how much weight is given to the various factors that, taken together, give an airline its overall score. Full transparency is reserved for airline executives, who presumably pay for privileged access to the full survey results.

The top-20 airlines, according to the latest survey:

1. Qatar Airways
2. Singapore Airlines
3. ANA All Nippon Airways
4. Emirates
5. Cathay Pacific
6. EVA Air
7. Lufthansa
8. Etihad Airways
9. Hainan Airlines
10. Garuda Indonesia
11. Thai Airways
12. Turkish Airlines
13. Virgin Australia
14. Swiss
15. Qantas Airways
16. Japan Airlines
17. Austrian
18. Air France
19. Air New Zealand
20. Asiana Airlines

Given Skytrax’s global focus, it shouldn’t be any surprise that U.S. and Canadian carriers fared badly. None were among the top 20. Ranked among themselves, the top-10 North American carriers were as follows:

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1. Air Canada (29th overall)
2. Delta (32nd
3. Alaska (36th)
4. JetBlue (39th)
5. Virgin America (43rd)
6. Southwest (54th)
7. Porter (55th)
8. WestJet (58th)
9. Air Transat (70th)
10. American (74th)

And in case you were wondering, at the very bottom of the 100-airline list is Aeromexico, which received five stars in the Skytrax rating system, which awards a maximum of 10 stars.

Reader Reality Check

How do the Skytrax results compare with your own assessment of the world’s best airlines?

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After 20 years working in the travel industry, and 15 years writing about it, Tim Winship knows a thing or two about travel. Follow him on Twitter @twinship.

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